$ads={1}
****** $800 SIGNING BONUS ******
Busy plumbing and HVAC company is seeking a friendly and energetic individual to serve as the first point of contact for all incoming calls.
Please complete our aptitude testing prior to applying: Click link below
https://www.ondemandassessment.com/link/index/JB-UOW4176EP?u=1100580
Major job duties include:
- Answer calls from customers looking to setup service jobs
- Setup new customer accounts & locations
- Verify existing customer account and locations information and make updates as necessary
- New accounts & existing require the following: Correct mailing and location address's, Contact phone numbers & email address', proper payment terms which match the policy quoted to the customer, notes as to what policy was quoted and to whom, credit card information
- Take accurate and detailed job scheduling information to book unassigned jobs
- Work closely with DSR in order to provide any missing details on booked jobs
- Work with DSR to handle customer inquiries regarding scheduling
- Perform other duties as assigned and as time allows
Requirements:
- High school degree or equivalent
- 5 years minimum of Customer Service Experience
- 2 years minimum of experience preferred in Microsoft Office (Word, Excel, Access, PowerPoint) and database programs
- Aptitude in computer applications and networks
- Ability to type a minimum of 55 wpm
- Ability to perform and prioritize multiple tasks
- Tact and patience in dealing with various personalities and sensitive issues
- Highly detail oriented
- Must be able to work with minimal supervision, problem solve, think analytically, have excellent organizational skills, be detail oriented, and demonstrate honesty, integrity, and dependability
- Must have exceptional customer service skills
Working Conditions:
- Remote position
- Equipment directly used: Laptop computer, Dialpad with headset
- Must be willing to work during companies business hours (Monday - Friday 8am-5pm MST) *Hours may change to an 8.5 hour shift during slower months*
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 5 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Application Question(s):
- Are you able to travel for a period of 2 weeks to CO for initial training?
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 5 years (Required)
Language:
- English (Required)
Work Location: Remote
$ads={2}
