Case Coordinator

 

Overview:

JAMS is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

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A Brief Overview
Partners with their Case Managers to develop and administer panelists' practices. Coordinates administration, and operations management within case management team. Provides continued case management as well as performs a wide variety of administrative, coordination, and program support activities.

Responsibilities:

What you will do

• Communicates and meets with Case Managers and local managers to discuss case issues.
• Provides basic administrative support for CMs and panelists.
• Serves as Case Manager apprentice competent to cover a Case Manager’s desk in their absence.
• Develops overall Case Manager skills, enhancing the client experience.
• Supports client, panelists, and Case Managers before, during, and after a case is heard.

Qualifications:

Qualifications

• Bachelor's Degree in Business, Management, Finance, or related discipline. Preferred
• 2-4 years of working in an administrative or case management role. Required
• 2-4 years of working in legal and client service role. Plus
• 1-3 years For internal candidates, proven ability as an Administrative Assistant, Client Services (AACS), or similar position. Required
• Proficiency in all ADR processes and procedures. (Preferred proficiency)
• Knowledge of panelists’ practice preferences in the local Resolution Center (RC). (Preferred proficiency)
• Computer literate and proficient in all software programs required for the position. (Preferred proficiency)

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