OVERVIEW OF THE COMPANY
Fox Corporation
Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News, FOX Sports, the Fox Network, and the FOX Television Stations. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.
JOB DESCRIPTION
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FOX is looking for a Telephone Operator to join our Studio Operations business. You must have excellent communication and listening skills, high attention to detail, and are a team player. You will be part of the day-to-day operations of our Call Center which includes operating the switchboard and connecting callers with the appropriate individual.
A SNAPSHOT OF YOUR RESPONSIBILITIES
- Actively participate in the day-to-day operations, including but not limited to operating the switchboard, connecting internal and external callers with the appropriate individual or department
- Respond to incoming requests (e.g., e-mails, telephone calls, voicemail, or in person) and accurately identify, diagnose, prioritize, log, and dispatch the appropriate team
- Utilize the electronic ticketing system according to department procedures for the opening, closing, resolution, escalation, and tracking of all requests
- Provide updates, status, and completion information to staff and/or users via telephone, e-mail, or in-person communication
- Provide backup support for other administrative departments or job functions
- Ensure the highest level of customer service and professionalism
- Promote and sustain a professional, positive, productive, and safe work environment
- Act as the direct liaison to employees, customers, tenants, and service personnel
- Log and report suspicious, nuisance, or hostile calls to Security
- Coordinate various service requests using the telephone, e-mail, and two-way radio
- Perform general clerical duties including but not limited to, ordering supplies, placing service calls for equipment, filing, record keeping, and photocopying
WHAT YOU WILL NEED
- Recent prior experience working in a Call Center, Help Desk, or other environments with heavy incoming telephone calls
- Possess strong general knowledge of Call Center, Help Desk, or PBX operations
- Must display the ability to gain and retain comprehensive knowledge of all equipment, tools, and software used in the Call Center as well as supported services
- Must be able to follow standardized operating procedures
- Must be able to manage multiple priorities and follow through on assignments
- Must be able to stand, walk and sit as required to perform all job functions including lifting up to 50 lbs
- Must be dependable/reliable person with excellent attendance record and able to work nights and weekends as needed
- Must be able to work overtime with short notice
- Must possess excellent customer service, time management, interpersonal, organizational, and analytical skills
- Must follow all company, safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries
- Excellent written and verbal communication skills
- Ability to operate in a dynamic, fast paced, demanding startup environment
- Ability to train across multiple job functions
- Ability to readily adapt to changing requirements
- Ability to work cooperatively and collaboratively with all levels of staff, employees, tenants, and vendors
- Ability to listen carefully and respond quickly and effectively
- Ability to learn and retain large amounts of general information about the Company
- Aptitude to coordinate multiple concurrent activities and multifaceted service requests
- Maintain confidentiality of company and customer information, data, and materials
- Valid California driver's license (without restrictions)
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.
At FOX, we foster a culture and environment where everyone feels welcome and can thrive. We are deeply committed to diversity, equity, and inclusion, including attracting, retaining, and promoting diverse talent across our company. We live in a diverse world, with different ideas and different perspectives that come together to spark new ideas and make great things happen. That means reflecting the diversity of the world around us is critical to our company’s success. We ensure that our viewers, communities and employees feel heard, represented, and celebrated both on screen and off.
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