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Please apply through the University's job portal:
https://careers.callutheran.edu/postings/11017
Under the direction of the Director of Community Counseling Services, the Community Counseling Services Assistant is responsible for assisting in the day to day activities of Community Counseling Center. The incumbent performs a variety of customer service, administrative and operational support activities, within a fast paced, client centric, community counseling center environment.
Representative Duties:
- Manages phone system including initial client contacts, forwards messages to therapists, and maintains the emergency and on-call phone lists; receives and responds to incoming calls in a professional manner; monitors the general reception area, greets clients, staff and visitors appropriately and professionally and responds to inquiries in a timely manner E
- Oversees complex scheduling of student counseling services and MFT clients with trainees, interns and licensed professionals. E
- Conducts emergency and crisis response procedures in the event of an emergency. E
- Provide quality customer service to clients and university staff by functioning as a knowledge base for questions and concerns. E
- Prepares and protect community counseling files, maintains uniformity and confidentiality of records, ensures no unauthorized release of confidential information. E
- Routes mail for Director and professional staff. E
- Prepares correspondence; drafts routine responses for the Director. E
- Maintains a billing system for clients, collects payments, and makes deposits to the Business Office. E
- Prepares and updates chart forms, fee schedules, work papers and other supporting material. E
- Compiles information and oversee the production of statistical reports. E
- Makes arrangements for staff meeting and other events. E
- Maintains familiarity with rules, regulations, laws and policies of the University and mental health practices. E
- Maintains and updates procedure manual for students to include updated forms, etc. E
- Performs related duties as assigned by the director
E = Essential Duties
*Ability to work a schedule of four afternoon to evening shifts (Mon to Thurs 11:30 a.m. to 8:00 p.m.) and one day shift (Friday 8:30 a.m. to 5:00 p.m.)
Minimum Qualifications:
Any combination equivalent to: two years of college-level coursework and two years of administrative support experience.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
