The Academy Museum of Motion Pictures furthers the understanding, celebration, and preservation of cinema through inclusive and accessible exhibitions, screenings, programs, and collections. Welcoming visitors from Los Angeles and around the world, the Museum works in active partnership with motion picture artists and specialists, scholars, staff, and diverse communities to contextualize and challenge dominant narratives around cinema, inspiring discourse, connection, joy, and discovery.
Reporting to the Managers of Theater Operations, you will serve as a key member of our frontline staff in day-to-day operations to ensure a premier movie theater experience at the Academy Museum’s theaters.
This position is represented by a union.
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You Will:
- Work closely with the Managers of Theater Operations to develop and administer an excellent guest experience.
- Uphold the Academy Museum’s high standards and help deliver entertaining organization-wide programs.
- Maintain high visibility and act professionally while greeting museum guests, answering questions, and resolving any concerns.
- Control access to the theater by greeting guests, scanning tickets, and directing guests to their seat.
- Monitor auditoriums for picture/sound quality, temperature, lighting, and guest behavior.
- Listen to and understand visitor experience challenges, concerns, comments, and complaints and escalate to theater management.
- Operate mobile point-of-sale terminals.
- Operate and distribute theater accessibility devices to guests upon request.
- Exhibit knowledge and instruct guests on proper accessibility device use.
- Assist setup, production, and workflow for live events.
- Occasionally introduce screenings.
- Assist with keeping the theater spaces and equipment clean and organized.
- Other duties as assigned.
