WWW.WACLIGHTING.COM
LEARN WHAT OUR TEAM MEMBERS SAY ABOUT US:
WARM FAMILY ENVIRONMENT!
TEAM AND COMPANY EVENTS!
CLIMATE CONTROLLED BREAK ROOMS WITH FREE COFFEE AND SNACKS!
WHAT WE OFFER:
WE ARE BUSY EVERY WEEK, ALL YEAR ROUND! CONSISTENT HOURS.
OPPORTUNITY FOR OVERTIME
HANDS ON TRAINING
OPPORTUNITY FOR INTERNAL PROMOTIONS, AND MORE!!
· Job Description
- Integral part of supporting our clients through customer service, technical support and as a resource to the outside sales team
· Responsibilities
- Resolve customer inquiries in an accurate, efficient and courteous manner in a high-volume call center environment
- Work in a team environment to extend client expectations
- Act as a customer liaison by providing exceptional professional level customer service
- Manage and resolve general customer service issues
- Handle technical troubleshooting for lighting products (training provided)
- Effectively manage customer follow-ups
- Maintain a high level of product knowledge
- Communicate with our customers via chat and emails using Zendesk
- Communicate with the warehouse team and shipping company to resolve shipment discrepancies
- Meet all deadlines given
· Requirements
- 2+ years customer service experience, preferably in a call center environment
- Superior customer service skills
- Strong interpersonal, analytical, verbal and written communication skills
- Ability to interact and communicate with individuals at all levels of the organization
- Attention to detail in composing materials, establishing priorities and meeting deadlines
- Ability to work in a fast-paced environmentwith demonstrated ability to juggle multiple competing tasks/demands and get results
- Strong organizational skills
- Strong knowledge of a variety of computer software applications (SAP is a big plus)
- Basic Microsoft Office skills and experience with Outlook
Given the high volume of responses, only qualified candidates will be contacted. WAC is an Equal Opportunity Employer. M/F/D/V encouraged to apply.
Job Type: Full-time
Pay: $17.21 - $20.73 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
- Work from home
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: Remote
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