Essential Job Functions
- Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel
- Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner
- Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication
- Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation
- Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements
- Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information
- Interfaces with team members, management, and customers in reference to customer service issues
- Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management
- Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions
Basic Qualifications
- High school diploma or G.E.D
- Two or more years of customer service or other telephone experience
- Experience working with organizational functions and personnel
- Experience working with fax machines, computer software, and telephone technology
- Experience working with and skilled in the use of help desk software
Other Qualifications
- Business and analytical problem solving skills
- Communication skills
- Ability to work independently
- Ability to follow oral and written directions
Job Type: Part-time
Pay: $17.03 - $20.51 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Work from home
Experience level:
- No experience needed
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- Remote
Work Location: Remote
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